Privacy Policy

A legal disclaimer

Privacy Policy

Last Updated: 21/11/2025

At Connected Coaching, your privacy is a top priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our coaching services, which may include physical wellbeing, personal fitness, career guidance, and life coaching.

Information We Collect

We may collect the following personal data:

Name, email address, phone number
Booking details and session notes
Information shared during coaching sessions related to fitness, wellbeing, career, or personal development
Activity and performance data through platforms such as Final Surge or similar tools
Website usage data through cookies or analytics

How We Use Your Information

Your information helps us:

Deliver tailored coaching across fitness, career, and life domains
Track progress using digital platforms like Final Surge
Communicate updates, guidance, and relevant resources
Maintain internal records for accountability and service delivery

Legal Basis for Processing

We process your personal data under the following lawful bases, in line with the General Data Protection Regulation (GDPR):

Contractual necessity: To deliver coaching services you have subscribed to or contracted for.
Consent: Where you have agreed to receive promotional communications or share specific information.
Legitimate interests: To improve our services, share relevant resources, and maintain secure records, balanced against your rights and freedoms.
Legal obligations: Where required by law or regulatory authorities.

Data Retention

We retain your personal information for the duration of your subscription or coaching contract plus six months. This retention period allows us to:

Share relevant resources and guidance
Provide promotional updates aligned with your interests
Ensure continuity of service if you choose to renew

You may request earlier removal of your data at any time. If you no longer wish to receive communications, you can unsubscribe from emails using the link provided in our messages or by contacting us directly.

Data Protection

We treat your data with care. Personal information is stored securely and accessible only to authorized personnel. We do not sell your data, and only share it:

With your consent
If required by law
With third‑party tools supporting our coaching platform (e.g., Final Surge, Wix)

Cookies & Analytics

We use cookies and analytical tools to understand website traffic and enhance your experience. You can manage cookies through your browser settings.

Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us so we can delete it promptly.